Quote:
Originally Posted by MN8
My girlfriend taught me something very valuable that may help here. Whenever you get a bad customer rep, or bad service, whether from a company, utility company, airline, or whatever...sometimes it helps to call back later and try another rep. Sometimes its just a matter of getting in touch with the right person.
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This is SO true people. I learned this "secret" YEARS ago. I'm now to the point where if I don't hear what I want hear in the first few sentences or I get someone with a nasty attitude I just hang up immediately. Most companies you don't even have to wait later. The service rep pool is so large you're almost guaranteed to get someone new even if you call right after you hang up.